Manager, Contact Centre

Job Details

Description

Reporting to the Director, Customer Service, the Manager, Contact Centre is accountable to ensure team members, tools and processes are in place to provide exceptional services to internal and external customers interacting with the various customer service channels.

Employment Equity 

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities