Manager, Business Analyst – D365 F&O / CRM

Manager, Business Analyst – D365 F&O / CRM

• Lead and manage the Dynamics 365 technical support team, including:
  • Senior Dynamics 365 Technical Support Administrator
  • F&O Developer expanding into CRM/CE development
• Establish clear goals, priorities, service expectations, and accountability across the team.
• Conduct performance management activities (coaching, feedback, development plans).
• Support skills development and capability building—especially as CRM/CE demand increases.
• Contribute to workforce planning (capacity, role clarity, hiring recommendations as needed).
• Own and improve the platform operating model across F&O and CRM/CE:
  • intake and prioritization
  • backlog management
  • change control and release governance
  • documentation and knowledge management
  • stakeholder communications and reporting cadence
  • Ensure Dynamics 365 solution...