GTT, LLC
Loyalty & Retention Manager (CRM)
Job Description
Work Authorization: Applicants must be authorized to work for ANY employer in Canada.
Job Summary
Our client is seeking a data-driven Loyalty & Retention Manager to lead the development and execution of customer engagement strategies focused on reducing churn, increasing customer lifetime value (CLV), and strengthening long-term brand loyalty. This role plays a key part in enhancing the end-to-end customer experience and driving sustained growth. This person will help get a new loyalty program off the ground, owning reporting, customer journeys, data reporting, and resolving issues.
Key Responsibilities
- Develop and execute customer retention strategies to improve loyalty and maximize CLV
- Design, manage, and continuously optimize end-to-end loyalty programs, including rewards, challenges, and exclusive offerings
- Analyze customer data, purchase behavior, and trends to identify churn drivers and ...