Teleperformance

Logistics Operations Specialist (BPO)

📍 Location

Madrid, Community of Madrid

⏰ Job Type

Full-time

📅 Posted

June 05, 2026

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Job Description

We are seeking an analytical and detail-oriented specialist to manage seller logistics operations. You will ensure high efficiency in order fulfillment (DBM/DBS/FBM), handle exceptions, analyze performance data, and support seller onboarding to drive service quality and retention. Opportunity to work in a fast-paced, global e-commerce environment.

Key Responsibilities
Daily Operations: Execute order status updates, resolve exceptions, and clear backlogs within strict SLAs (<30 mins/day).

Data & Reporting: Perform weekly seller reviews and monthly deep-dive analysis on fulfillment metrics to identify optimization opportunities.

Project Support: Assist in seller onboarding, create/update SOPs and tutorials, and collaborate with Tech teams on system UAT and bug fixes.

Campaign Management: Monitor top-seller performance and manage backlog reminders during peak sales campaigns.
Requirements
Experience: Pr...
    

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