IHG
Lobby Host 前台接待
Job Description
Duties and Responsibilities工作职责
- Process all incoming and outgoing calls accurately and courteously / 正确并礼貌地处理所有打进和打出酒店的电话。
- Records and controls accurately wake up calls / 准确记录并管理叫早服务。
- Pages guests in co-operation with concerned departments / 与相关部门合作，对客人进行呼叫。
- Records all entries on traffic sheets / 将所有条目记录到电话单上。
- Assists guests with international calls and directory queries / 协助客人处理国际长途和号码查询。
- Calls guests by name whenever possible / 尽量称呼客人的姓名 。
- Pages staff member when requested / 如有需要，对工作人员进行呼叫。
- Abides by principles of guest privacy / 遵守保护客人隐私的原则
- Handles guests needs or requests and reports complaints to the Telephone Supervisor / 满足客人的需要或请求，并向总机主管汇报投诉情况。
- Report on logbook daily / 每日记下工作日志。
- Bill call costs / 提供电话费单据。
- Aware of local telephone listings and frequently dialed numbers / 熟悉当地电话表以及常拨号码。
- Strictly abides by standards policies and procedures governing cases of...