Job Description
Responsibilities
- Bookings
- Customer Support
- Dedicated Account Desk
- Enquiries (Ad Hoc)
- Relationship Management
- Tracking & Monitoring Solutions (Including Prevention)
- Dedicated Customer Support
- Account Creation
- Process Onboarding
- Customer Inquiry
- Providing Quotes
- Complaint Handling
- Issue Resolution
- Case Management
- Service Recovery
- Pro‑active Prevention
- Claims Handling
- Escalated Issue Resolution
- Tracking
- Customer Relationship Management
Job Description
Involves online and telephone contact with external/internal customers within the functional area and completing any related administration.
Qualifications
Interpersonal Skills, Written & Verbal Communication Skills, Team Working Skills, Microsoft Office & PC Skills, Problem Solving Skills ...