Job Description
Eaton’s Corporate Sector division is currently seeking a Call Center Agent.
What you’ll do
Provide a short overview of the role. What is the primary function of this role?
Responsibilities
- Fulfill order management related activities for distributors
- Identify and implement process improvements
- Maintain daily usage of the Customer 360 tool
- Change notice management
- Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
- Ability to handle high-pressure, fast-paced environment requiring diligence to detail
- Proven analytical and critical thinking skills
- Ability to constructively manage conflicts and discrepancies towards positive resolution
- Prioritizing customer demand to assist with improved product flow
- Work with finance team to resolve customer credit requests