Smile Digital Health
Level 2 Support Engineer at Smile Digital Health
Job Description
Help enhance Smile Digital Health's software components as a Level 2 Support Engineer. Engage with customers and internal teams while providing after-hours support.
In this crucial role, you will maintain and develop core software components including storage, management tools, and deployment infrastructure. Collaborate with various departments to gather product requirements, design new features, and implement solutions. You’ll also play a key role in mentoring Tier 1 service desk staff while providing support during escalated incidents.
Key Responsibilities:
• Analyze requirements and propose high-level design solutions
• Work with Tier 1 support to resolve customer issues
• Maintain and update technical documentation and frameworks
• Research new technologies for future module development
• Participate in major incident response teams
Requirements:
• 3+ years in software development or equivalent
• Post-secondary education in computer science or similar<...
In this crucial role, you will maintain and develop core software components including storage, management tools, and deployment infrastructure. Collaborate with various departments to gather product requirements, design new features, and implement solutions. You’ll also play a key role in mentoring Tier 1 service desk staff while providing support during escalated incidents.
Key Responsibilities:
• Analyze requirements and propose high-level design solutions
• Work with Tier 1 support to resolve customer issues
• Maintain and update technical documentation and frameworks
• Research new technologies for future module development
• Participate in major incident response teams
Requirements:
• 3+ years in software development or equivalent
• Post-secondary education in computer science or similar<...