LEAD,IT HELP DESK-IT BTSSC-IM

Summary

Responsible for the development of the Store Technical Support staff; responsible of 15+ staff teams. Performs activities associated with identification, prioritization and resolution of reported problems.

Responsibilities

• Ensure that all phases of support are properly coordinated, monitored, logged, tracked and resolved.
• Assign personnel to various operations and direct their activities; review and evaluate their work and prepare performance reports.
• Lead by example by taking calls and responding to emails when necessary or at the manager's discretion.
• Maintain responsibility for the development, growth and integrity of Store technical Support staff.

Requirements

• Level of Formal Education: A Bachelor's degree (BA, BS) or equivalent.
• Area of Study: Computer Science / Business Management.
• Years of Experience: Two to three years.
• Type of Experience: ...