Michaels Stores
Leader in Customer Experience and Retail Operations Management
Job Description
Elevate customer satisfaction in retail as a Customer Experience Manager. Guide front-end operations, optimize team performance, and ensure a seamless omnichannel shopping journey for all customers.
In this role, you will assist the Store Manager in enforcing Standard Operating Procedures (SOPs) and ensuring compliance with operational guidelines. You’ll plan in-store events, manage shrink and safety programs, and support your team through training and development initiatives. Customer interaction is key, and your positive leadership will set the tone for the store.
Key Responsibilities:
• Ensure compliance with all operational policies
• Drive team performance against KPIs
• Organize and lead store events and promotions
• Coach customer experience associates for success
• Handle cash reconciliation and inventory management
Requirements:
• Background in retail management is preferred
• Proven leadership an...
In this role, you will assist the Store Manager in enforcing Standard Operating Procedures (SOPs) and ensuring compliance with operational guidelines. You’ll plan in-store events, manage shrink and safety programs, and support your team through training and development initiatives. Customer interaction is key, and your positive leadership will set the tone for the store.
Key Responsibilities:
• Ensure compliance with all operational policies
• Drive team performance against KPIs
• Organize and lead store events and promotions
• Coach customer experience associates for success
• Handle cash reconciliation and inventory management
Requirements:
• Background in retail management is preferred
• Proven leadership an...