FOUNTAIN TIRE LTD
Lead Support Desk Manager at Fountain Tire
Job Description
Join Fountain Tire as a Support Desk Manager in South Edmonton, where you’ll lead a dedicated IT team. Ensure top-tier technical support and optimize user experiences through innovative solutions.
In this crucial role, you will supervise the Support Desk's operations and implement improvements in service management processes. Your leadership will be integral to advancing automation initiatives and enhancing team capabilities, ensuring an exceptional standard of service.
Key Responsibilities:
• Transform the Support Desk’s data-driven capabilities
• Redesign operating workflows with IS Management
• Align team objectives with company priorities
• Mentor and coach analysts for performance excellence
• Manage budgets and deliver monthly financial updates
Requirements:
• College diploma with 5-7 years of IT experience
• Minimum 3 years of experience in call center management
• Knowledge of cloud platforms like Azure
• Expertise in ServiceNow and AI functi...
In this crucial role, you will supervise the Support Desk's operations and implement improvements in service management processes. Your leadership will be integral to advancing automation initiatives and enhancing team capabilities, ensuring an exceptional standard of service.
Key Responsibilities:
• Transform the Support Desk’s data-driven capabilities
• Redesign operating workflows with IS Management
• Align team objectives with company priorities
• Mentor and coach analysts for performance excellence
• Manage budgets and deliver monthly financial updates
Requirements:
• College diploma with 5-7 years of IT experience
• Minimum 3 years of experience in call center management
• Knowledge of cloud platforms like Azure
• Expertise in ServiceNow and AI functi...