Lead Solutions Architect, VIP //Architecte principal·e de solutions, VIP

Key Responsibilities

• VIP Program Design: Architect end-to-end VIP engagement models, defining the Player Journey for high-value spenders—from tiered support access to proactive account management.
• Proactive Growth Strategy: Design and configure proactive outreach campaigns within Helpshift to drive incremental revenue and re‑engagement (e.g., lapsed spender recovery, webstore cart abandonment conversion, and special event invitations).
• Revenue-Centric Reporting: Develop the frameworks for reporting on VIP program health, focusing on metrics such as NRR, churn reduction among top-tier spenders, and campaign ROI.
• High-Stakes Consultative Sales: Act as the Subject Matter Expert for all VIP service inquiries. Lead discussions with client leadership to demonstrate how our bespoke human‑service models directly impact their bottom line.
• Operational Blueprinting: Work with Operations teams to define the specific profile, training, a...