McKesson’s Corporate
Lead Program Manager for Contact Center
Job Description
Join McKesson as a Lead Program Manager focusing on Contact Center Technology. This hybrid role emphasizes improving service operations and managing technology portfolios.
You will lead initiatives aimed at enhancing operational efficiencies in McKesson's contact center technology arena. With over a decade of relevant experience, your role will include managing program delivery rigor, and backlog prioritization while leveraging AI tools for better reporting and decision-making.
Key Responsibilities:
• Oversee continuous improvement across contact center platforms
• Coordinate planning for sprints and technology releases
• Track program costs and manage budget planning
• Ensure transparency in program statuses and risks
• Partner with service managers and engineering leaders for alignment
Requirements:
• Degree or equivalent with 10+ years in relevant fields
• Strong background in managing operational portf...
You will lead initiatives aimed at enhancing operational efficiencies in McKesson's contact center technology arena. With over a decade of relevant experience, your role will include managing program delivery rigor, and backlog prioritization while leveraging AI tools for better reporting and decision-making.
Key Responsibilities:
• Oversee continuous improvement across contact center platforms
• Coordinate planning for sprints and technology releases
• Track program costs and manage budget planning
• Ensure transparency in program statuses and risks
• Partner with service managers and engineering leaders for alignment
Requirements:
• Degree or equivalent with 10+ years in relevant fields
• Strong background in managing operational portf...