Lead Management Supervisor - Bilingual (Xico)

Overview
Remote work is available on a hybrid basis.
The Lead Management Supervisor oversees third‐party resources in the Marketing Contact Center (MCC), leading the entire process for qualifying and handling inbound customer leads.
This role involves close collaboration with sales teams, channel partners, and distributors to achieve marketing revenue goals.
Location: Onsite in México – CDMX office (Hybrid – minimum three days in the office per week).
Responsibilities
Accountable for team management, including day‐to‐day supervision, coaching, and development of the MCC team.
Responsible for achieving Service Level Agreements (SLAs) with the sales team, ensuring efficient lead routing and follow‐up.
Acts as the primary point of contact for the MCC, handling escalations and resolving issues effectively.
Performs tele‐profiling and data verification calls as and when required to ensure lead quality.
Supports the promotional strategy and maintena...