Manulife Financial
Lead Group Benefits Operations as a Supervisor for Impact
Job Description
Join an inspiring Group Benefits Operations team as a Supervisor. Drive excellence in client service and team development while managing fast-paced operations.
As a Supervisor in Group Benefits Member Operations, you will lead a dedicated team focused on delivering exceptional administrative support. Your role involves coaching, mentoring, and fostering a positive environment to meet quality goals. Collaborate with clients to improve their experience and handle escalated inquiries while implementing continuous improvement initiatives.
Key Responsibilities:
• Manage day-to-day operations of the member operations team
• Act as contact for escalated inquiries from clients
• Develop action plans to enhance client experiences
• Coordinate planning and quality controls across teams
• Identify new opportunities for service improvement
Requirements:
• Demonstrated ability in leadership and team motivation
• Proven experience with service-level agreements
• Know...
As a Supervisor in Group Benefits Member Operations, you will lead a dedicated team focused on delivering exceptional administrative support. Your role involves coaching, mentoring, and fostering a positive environment to meet quality goals. Collaborate with clients to improve their experience and handle escalated inquiries while implementing continuous improvement initiatives.
Key Responsibilities:
• Manage day-to-day operations of the member operations team
• Act as contact for escalated inquiries from clients
• Develop action plans to enhance client experiences
• Coordinate planning and quality controls across teams
• Identify new opportunities for service improvement
Requirements:
• Demonstrated ability in leadership and team motivation
• Proven experience with service-level agreements
• Know...