Resorts of the Canadian Rockies
Lead Front Desk Supervisor Role at RCR
Job Description
Become the Lead Front Desk Supervisor at Resorts of the Canadian Rockies. Manage staff training, oversee operations, and provide outstanding service to guests daily.
This critical role at Resorts of the Canadian Rockies involves monitoring payroll, ensuring compliance with staff schedules, and training team members. You will address guest feedback and complaints as the primary point of contact, making your role essential in delivering a memorable experience. Your leadership will guide the front desk team to maintain efficiency and high standards.
Key Responsibilities:
• Monitor and report weekly payroll updates
• Train new hires for front desk and night audit
• Resolve guest complaints and provide solutions
• Assist porter and concierge staff training
• Produce operational reports from reservation systems
Requirements:
• Demonstrated supervisory experience
• Strong training and management skills
• Experience in handling guest relations
• Familiarity ...
This critical role at Resorts of the Canadian Rockies involves monitoring payroll, ensuring compliance with staff schedules, and training team members. You will address guest feedback and complaints as the primary point of contact, making your role essential in delivering a memorable experience. Your leadership will guide the front desk team to maintain efficiency and high standards.
Key Responsibilities:
• Monitor and report weekly payroll updates
• Train new hires for front desk and night audit
• Resolve guest complaints and provide solutions
• Assist porter and concierge staff training
• Produce operational reports from reservation systems
Requirements:
• Demonstrated supervisory experience
• Strong training and management skills
• Experience in handling guest relations
• Familiarity ...