Lead, Experience

Location: Vancouver, British Columbia V7Y 1G5, Canada

Job Title

Lead, Experience

Position Overview

As a key member of the store leadership team, the Lead – Experience is responsible for creating highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth, demonstrate expertise in every recommendation and convey warmth in each interaction, bringing the guest journey to life. You are the ultimate champion for best-in-class service, passionate about owning the selling floor, and provide in-the-moment feedback to the team to ensure an elevated customer experience. You contribute to a positive and productive work environment by consistently achieving goals, championing the team, and supporting a profitable business.

What You'll Do

• Deliver and model a superior customer service journey reflective of Canadian Warmth that translates into an exceptional customer exper...