Lead, Deployment & Escalation | Chef technique, Déploiement et Support CritiqueNewOttawa, Ontar[...]

About the Role The Technical Lead NG911 - Deployment & Escalation is responsible for advanced technical expertise (Level 2 and Level 3), management of technical resources dedicated to installations, and support of deployment projects and critical escalations for Komutel telephony solutions. The role is primarily focused on NG911 solutions while also supporting non-911 environments, including healthcare and other mission-critical sectors, and deployments delivered in partnership with AVAYA. This position acts as a technical authority, operational people manager, and escalation point for complex, high-availability environments. Level 1 support is provided by Versaterm's centralized Customer Support organization and is not part of this role's scope.

What You Will Do Technical Team Management (Level 2 and Level 3)

Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects.

Plan, prioritize, and assi...