Software of Excellence
Lead Customer Success at Henry Schein One
Job Description
Shape the future of customer service as the Manager of Customer Success at Henry Schein One. This role focuses on building a high-performing team dedicated to customer satisfaction.
You will lead efforts to establish a comprehensive Customer Success approach within the company. Managing Customer Enablement, Customer Success Managers, and Account Managers, your goal is to create lasting customer loyalty and drive revenue through successful post-sale transitions. With a strong emphasis on building effective strategies from scratch, you'll ensure customers realize the full benefits of our software.
Key Responsibilities:
• Establish and lead the Customer Success organization
• Design effective CSM and Account Management strategies
• Coach teams towards achieving performance goals
• Create scalable processes for customer onboarding
• Drive customer retention, renewal, and expansion strategies
Requirements:
• 7–10+ ye...
You will lead efforts to establish a comprehensive Customer Success approach within the company. Managing Customer Enablement, Customer Success Managers, and Account Managers, your goal is to create lasting customer loyalty and drive revenue through successful post-sale transitions. With a strong emphasis on building effective strategies from scratch, you'll ensure customers realize the full benefits of our software.
Key Responsibilities:
• Establish and lead the Customer Success organization
• Design effective CSM and Account Management strategies
• Coach teams towards achieving performance goals
• Create scalable processes for customer onboarding
• Drive customer retention, renewal, and expansion strategies
Requirements:
• 7–10+ ye...