Thermo Fisher Scientific

Lead Customer Service

📍 Location

Lagunilla, Provincia de Guanacaste

⏰ Job Type

Full time

📅 Posted

June 10, 2026

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Job Description

Join Thermo Fisher Scientific, a global leader dedicated to advancing science, and contribute to a team that creates meaningful impact daily. Located in our Shared Service Center in Costa Rica, our Customer Service group assists clients through every stage of the customer journey — including quotations, order management, invoicing, and master data.
As a  Representative, you’ll deliver outstanding service. You will also help drive efficiency, support management, and improve processes to enhance customer experiences.
What You’ll Do
Demonstrate leadership by offering excellent customer service and aiding colleagues in administration, order management, quotations, and master data.
Take ownership of complex customer issues, coordinate with internal teams (Sales, Distribution, Finance), and ensure timely resolution.
Become a CRM system expert and contribute to process improvements that improve customer happiness.
Lead specia...
    

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