Lead Customer Care Manager For High Impact Experience Strategies Markham

Elevate customer experiences as a Senior Manager in Customer Care. Spearhead retention initiatives and lead a high-performing team to achieve outstanding CSAT and NPS metrics.

This leadership role focuses on enhancing customer satisfaction and driving retention strategies within an energetic childcare catering workplace. You'll oversee the Customer Success strategy while coaching and developing the Customer Care and Account Management teams. Collaboration will be key as you work cross-functionally with Sales, Marketing, and Nutrition teams to implement creative processes and feedback mechanisms.

Key Responsibilities

• Lead a high-performing Customer Care team
• Drive strategic customer retention initiatives
• Act as the voice of the customer organization-wide
• Improve retention, CSAT, and NPS metrics
• Develop scalable systems and processes

Requirements

• 5–8+ years in Customer Success or Experience ...