Job Description
Step into a pivotal leadership role as a Front Line Leader in Auto Claims Appraisal at Aviva Canada. You'll inspire your team to deliver exceptional customer service while driving innovative appraisal practices.
In this key position, you will lead the appraisal team, which includes Technical Specialists and appraisers, ensuring a culture focused on customer excellence. Your responsibilities will include coaching team members, reviewing claims for accuracy, and guiding the team to meet performance expectations. You will also collaborate with senior leaders to implement strategic claims initiatives effectively.
Key Responsibilities:
• Foster a customer-first culture with active coaching
• Inform staff on changes in procedures and anti-fraud initiatives
• Review claims transactions for accuracy
• Build teams' skills and development action plans
• Coach team members to meet customer needs
Requirements:
• Strong back...
In this key position, you will lead the appraisal team, which includes Technical Specialists and appraisers, ensuring a culture focused on customer excellence. Your responsibilities will include coaching team members, reviewing claims for accuracy, and guiding the team to meet performance expectations. You will also collaborate with senior leaders to implement strategic claims initiatives effectively.
Key Responsibilities:
• Foster a customer-first culture with active coaching
• Inform staff on changes in procedures and anti-fraud initiatives
• Review claims transactions for accuracy
• Build teams' skills and development action plans
• Coach team members to meet customer needs
Requirements:
• Strong back...