Job Description
L3 Service Desk Contractor – Infrastructure Operations & Escalation Specialist 517 Tenth Avenue SW, Suite 210, Canada | Posted on 04/16/2026
Position: L3 Service Desk Contractor – InfrastructureOperations & Escalation Specialist
Job ID#: /A
Duration: 12 Months
On behalf of our client, a government agency located in Calgary, we are recruiting for a Help Desk Level role to provide support to a large user base. This role is primarily onsite in Calgary
This role serves as the dedicated operational bridge between the Service Desk and Infrastructure teams. The resource will own and actively work Infrastructure‑assigned tickets and requests received via the Infrastructure queue, which fall outside standard Service Desk Analyst access.
The role is responsible for timely triage, resolution, escalation, and client communication, and is execution‑focused and queue‑driven—critical to maintaining SLA performance and service stability.
...
Position: L3 Service Desk Contractor – InfrastructureOperations & Escalation Specialist
Job ID#: /A
Duration: 12 Months
On behalf of our client, a government agency located in Calgary, we are recruiting for a Help Desk Level role to provide support to a large user base. This role is primarily onsite in Calgary
This role serves as the dedicated operational bridge between the Service Desk and Infrastructure teams. The resource will own and actively work Infrastructure‑assigned tickets and requests received via the Infrastructure queue, which fall outside standard Service Desk Analyst access.
The role is responsible for timely triage, resolution, escalation, and client communication, and is execution‑focused and queue‑driven—critical to maintaining SLA performance and service stability.
...