Encora Inc.
L3 Production Support Engineer
Job Description
Important Information
Location: São Paulo
Job Mode: Full-time
Work Mode: In-Person
Job Summary
We are seeking a experienced Support Engineer L3 to execute on support issues while also building out the function and automating resolution of repeat issues. In this role, you will work directly with Java. You’ll be hands-on and equally strong in communication—facilitating technical discussions, translating business needs into technical plans, and ensuring we commit secure, scalable, and high‑quality solutions.
Responsibilities and Duties
- Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams;
- Providing mentorship and guidance to junior team members to ensure successful resolution of issues;
- Develop and mature the SRE strategy to ensure scalability, reliability, and perf...