Axiell Group
Junior Support Engineer Role at Axiell
Job Description
Start your career as a Junior Support Engineer at Axiell, focusing on application support for public service technology. This hybrid role invites you to make impact through hands-on customer interaction.
As part of the Registries and Vital Records team, your responsibility will be to assist customers with technical issues while developing strong problem-solving skills. You’ll collaborate with various teams to ensure efficient and effective service delivery, making it a fulfilling entry-level position.
Key Responsibilities:
• Track and resolve customer support issues via Jira or Azure DevOps
• Engage with customers to troubleshoot effectively
• Validate software updates and fixes thoroughly
• Maintain clear documentation for support inquiries
• Partner with Product Development and QA for resolutions
Requirements:
• Bachelor’s degree in Computer Science or similar
• 1-2 years in a technical support role or e...
As part of the Registries and Vital Records team, your responsibility will be to assist customers with technical issues while developing strong problem-solving skills. You’ll collaborate with various teams to ensure efficient and effective service delivery, making it a fulfilling entry-level position.
Key Responsibilities:
• Track and resolve customer support issues via Jira or Azure DevOps
• Engage with customers to troubleshoot effectively
• Validate software updates and fixes thoroughly
• Maintain clear documentation for support inquiries
• Partner with Product Development and QA for resolutions
Requirements:
• Bachelor’s degree in Computer Science or similar
• 1-2 years in a technical support role or e...