Junior Operations Specialist

Are you a multilingual problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference to air travelers while being supported by our proprietary Artificial Intelligence technology.

You'll be the frontline hero on the Brazilian jurisdiction, supporting customers throughout their claim handling journey: assessing claims, resolving queries, and providing clear, friendly communication across email, phone, chat, and social media channels. You'll need to master airline industry regulations and customer service excellence simultaneously.

Please submit your CV in English.

Location: São Paulo
Working type: Hybrid, one day per week in the office (Monday)
Salary: 3346 BRL gross/month + performance bonus

What will you drive?

• Deliver timely, accurate, and...