Jr. Product Support Specialist

We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working‑style preference, family status, education, and socio‑economic status.

Accommodation for applicants with disabilities will be made during the recruitment process when requested.

Responsibilities

• Serve as the primary point of contact for customer support inquiries and troubleshooting.
• Work closely with supply chain partners to ensure smooth onboarding of new users.
• Provide ongoing product demos and support to users, promoting adoption and engagement.
• Collaborate with the product team to relay customer feedback, identify recurring issues, and contribute to product improvements.
• Maintain internal documentation and knowledge bases to support customer and team ...