Job Description
Join Jobber as a Retention Specialist and play a key role in customer engagement and satisfaction. Help clients overcome challenges to maximize the value of their Jobber subscription.
As a member of the Customer Success team, you'll engage with customers at pivotal moments to understand their needs and offer tailored solutions that promote retention. Your consultative approach will foster meaningful dialogues and drive customer value while ensuring long-term relationships with Jobber.
Key Responsibilities:
• Manage conversations with customers at risk of cancellation
• Perform proactive calls to mitigate churn risks
• Organize value sessions to improve feature adoption
• Identify barriers to success and offer actionable solutions
• Ensure customer satisfaction and protect recurring revenue
Requirements:
• Experience in a customer-facing role with a focus on retention
• Strong analytical and problem-solving capabilities
• Proficiency in translating produ...
As a member of the Customer Success team, you'll engage with customers at pivotal moments to understand their needs and offer tailored solutions that promote retention. Your consultative approach will foster meaningful dialogues and drive customer value while ensuring long-term relationships with Jobber.
Key Responsibilities:
• Manage conversations with customers at risk of cancellation
• Perform proactive calls to mitigate churn risks
• Organize value sessions to improve feature adoption
• Identify barriers to success and offer actionable solutions
• Ensure customer satisfaction and protect recurring revenue
Requirements:
• Experience in a customer-facing role with a focus on retention
• Strong analytical and problem-solving capabilities
• Proficiency in translating produ...