Java Support Especialist

**Join #Ensiteam!
**We are a company focused on custom software development and we have been in the market for more than 19 years.At Ensitech we are dedicated to finding highly specialized talent to work with large companies in the United States, Europe and Canada.Each one of our collaborators works with different teams and colleagues around the world, in the design and commercialization of software.We look forward to having you as part of our team in the role of Java Support Specialist.Hibrid Opportunity open in México.
- Take full responsibility for customer-reported issues, typically managed in a case tracking system.
- Comprehend the reported issue or scenario, seeking additional details from Level 1 support or the case reporter as necessary.
- Find solutions using a knowledge base.
- Ensure communication with stakeholders is within agreed turnaround times (TAT).
- Guide to Level 1 or Level 3 resources and respond to their questions.
- Examine logs an...