Canada Mortgage and Housing Corporation
ITSM Senior Specialist Incident Management
Job Description
Elevate your career with CMHC as a Senior Specialist in Incident Management within ITSM. This permanent role is perfect for those passionate about ServiceNow enhancements.
As part of Infrastructure and Operations, you will lead Incident Management efforts, focusing on optimizing workflows and data accuracy. Your extensive experience in Major Incident Management will allow you to act decisively under pressure and provide valuable insights for continuous process improvement. You will also enhance team capabilities through operational guidance and best practices.
Key Responsibilities:
• Support and execute the entire Incident Management lifecycle
• Coordinate major incidents and manage communications
• Produce accurate incident timelines and documentation
• Conduct analytical reviews post-incident for process improvements
• Share insights on incident trends and SLA performance
Requirements:
• IT-related postsecondary education or equivalent experience
• ITIL ...
As part of Infrastructure and Operations, you will lead Incident Management efforts, focusing on optimizing workflows and data accuracy. Your extensive experience in Major Incident Management will allow you to act decisively under pressure and provide valuable insights for continuous process improvement. You will also enhance team capabilities through operational guidance and best practices.
Key Responsibilities:
• Support and execute the entire Incident Management lifecycle
• Coordinate major incidents and manage communications
• Produce accurate incident timelines and documentation
• Conduct analytical reviews post-incident for process improvements
• Share insights on incident trends and SLA performance
Requirements:
• IT-related postsecondary education or equivalent experience
• ITIL ...