IT Systems Analyst II

IT Systems Analyst II

At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.

Responsibilities

• Receive & respond to escalated service requests, incidents and change requests in a timely manner
• Maintain accountability to lower tier technical team members to assist with escalations that stretch beyond the tier 1 and/or tier 2 scope of support
• Train and educate VC3 clients on technical standards
• Troubleshoot and resolve issues with:
  • Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office
  • General network connectivity including ISP
  • Common networking technologies such as DHCP and DNS
  • Wireless network per...