MiQ Digital
IT Support Technician (Colombia - Bogotá)
Job Description
We are seeking a Level 1 / Level 2 IT Support Engineer to support the onboarding of a newly acquired LATAM business into MiQ systems and provide day-to-day technical support to employees in the region.
MAIN JOB RESPONSIBILITIES
- Provide onsite and remote 1st and 2nd line IT support for LATAM region
- Support the onboarding of acquired LATAM employees into existing MiQ systems
- Supporting enrollment of devices into MDM
- Providing systems access and support
- Working with acquired company to support data transitions
- Shipping and receiving of technical hardware
- Troubleshoot and resolve all technical issues reported by end users
- Manage support tickets via Jira Ticketing System
- Support AV and meetings for internal and client events
- Onboarding and offboarding of users (General)
- Assisting with software deployment, security updates and patches
- Managing MiQ assets via our Asset...