IT Support Specialist

Who we are

At Yorkville University and Toronto Film School, we believe education is more than the pursuit of knowledge – it is a catalyst for transformation. Our mission, grounded in democratizing education, is to create access for learners from every background and empower them to achieve their aspirations and advance their careers.

Who we need

Reporting to the IT Support Supervisor, we are looking for an IT Support Specialist to provide responsive, empathetic, and practical support for staff, students, and faculty across our campuses. You will triage and prioritize incoming help requests, resolve incidents directly when possible, and escalated to senior team members when needed to maintain service level agreements. You will also contribute to after‑hours monitoring and emergency support as part of the team rotation. You will primarily focus on classroom support (projectors, computers, AV setup), onboarding and offboarding (equipment preparation, ship...