Red Oak Technologies
IT Support Specialist - On-Site Toronto
Job Description
Join an expanding IT team as an IT Support Specialist in Toronto. This key role emphasizes customer service and technical expertise with both Mac and PC environments.
You will provide essential technical support to staff, resolve hardware and software issues efficiently, and manage user accounts across platforms. The ideal candidate will demonstrate strong troubleshooting skills, with a focus on Microsoft 365 administration and network connectivity. You will also support employee onboarding procedures, assisting new hires in becoming acquainted with company technology.
Key Responsibilities:
• Provide first-level support via various channels
• Troubleshoot Mac and PC hardware and software issues
• Configure and support VPN connections for remote workers
• Manage Microsoft 365 tenant and user accounts
• Document IT processes and maintain knowledge base
Requirements:
• Bachelor's degree in IT or related field
...
You will provide essential technical support to staff, resolve hardware and software issues efficiently, and manage user accounts across platforms. The ideal candidate will demonstrate strong troubleshooting skills, with a focus on Microsoft 365 administration and network connectivity. You will also support employee onboarding procedures, assisting new hires in becoming acquainted with company technology.
Key Responsibilities:
• Provide first-level support via various channels
• Troubleshoot Mac and PC hardware and software issues
• Configure and support VPN connections for remote workers
• Manage Microsoft 365 tenant and user accounts
• Document IT processes and maintain knowledge base
Requirements:
• Bachelor's degree in IT or related field
...