IT Support Specialist

Voyago is currently hiring a Full-Time IT Support Specialist for an existing vacancy in London, Ontario.

Your Role:

Reporting directly to the IT Manager, this role supports the day-to-day IT operations through the IT Helpdesk.

Please note: this role is not remote and does require you to be onsite in our London Ontario office.

Primary Duties:

• Monitor Help Desk for tickets assigned to the queue and process first-in first-out based on Priority
• Serve as the first point of contact for internal customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on ...