IT Support Specialist (English)

Responsibilities

• Monitoring technical system performance daily: own and maintain the core Fintech technical system metrics, dashboards, monitors and alarms;
• On duty to watch for metrics abnormal changes, stay alert to alarms, stand by to check in for production issues and provide technical support;
• Facilitating issue resolution: dive deep to understand the issue thoroughly, figure out the business impact quickly, take immediate actions to resolve them following SOPs, or escalate to engineering support team; maintain up-to-date POC contacts for all functional teams in Fintech and its dependent DiDi teams, reach out to the appropriate POC if need for help; when external vendors are involved, touch base with them on corresponding communication channels and chase for resolution;
• Raising the bar for system performance: identify defects in metrics coverage and accuracy, raise to corresponding teams for improvement; proactively identify pote...