IT Support Specialist

The IT Support Specialist serves as the first point of contact for all IT-related support requests, providing timely and effective technical assistance to internal users. This role is responsible for diagnosing and resolving hardware, software, network, and account-related issues, while ensuring a high level of customer satisfaction. This role supports the end user’s productivity, maintaining IT systems and contributing to the overall stability and security of the organization.

Duties and Responsibilities

• Serve as the primary point of contact for all IT support requests
• Triage, troubleshoot, and resolve technical issues related to hardware, software, networking, and user access
• Accurately document incidents, resolutions, and processes within IT service management systems
• Troubleshoot and resolve issues involving desktops, laptops, mobile devices, printers, and peripherals
• Manage th...