Black-Duck-Software
IT Support Engineer - Black Duck Software
Job Description
Join Black Duck Software, Inc. as an IT Support Engineer and provide exceptional technical support to a global team. Your expertise will ensure seamless technology experiences for employees.
As an End-point Support Engineer, you will play a key role in resolving IT issues, supporting system onboarding, and maintaining an accurate inventory. You will leverage your hands-on experience with MDM and various operating systems to improve processes and contribute to key IT projects. Collaboration and efficiency are essential in this dynamic role.
Key Responsibilities:
• Manage inbound IT tickets end-to-end for timely resolution
• Onboard new employees by configuring access to systems
• Maintain accurate hardware and software inventories
• Support and configure systems across multiple platforms
• Recommend improvements for IT process efficiencies
Requirements:
• 2–5 years’ experience in IT support or related field
• Familiarity with Jamf Pro and Microsoft Intune
As an End-point Support Engineer, you will play a key role in resolving IT issues, supporting system onboarding, and maintaining an accurate inventory. You will leverage your hands-on experience with MDM and various operating systems to improve processes and contribute to key IT projects. Collaboration and efficiency are essential in this dynamic role.
Key Responsibilities:
• Manage inbound IT tickets end-to-end for timely resolution
• Onboard new employees by configuring access to systems
• Maintain accurate hardware and software inventories
• Support and configure systems across multiple platforms
• Recommend improvements for IT process efficiencies
Requirements:
• 2–5 years’ experience in IT support or related field
• Familiarity with Jamf Pro and Microsoft Intune