Link-Worldwide
IT SUPPORT ASSOCIATE (San Luis Potosí)
Job Description
Responsibilities
- Diagnose and troubleshoot hardware, software, and infrastructure problems.
- Manage requests and incidents through ticket management systems, documenting actions taken.
- Provide effective solutions and analyze data to identify recurring trends or areas for improvement.
- Implement corrective actions based on root‑cause analysis.
- Create, update and manage operational standards and process documentation.
- Provide support according to established processes and ensure compliance.
- Train less experienced staff in IT tools and procedures.
- Oversee and support contracted resources.
- Collaborate with internal teams and external suppliers to ensure effective solutions.
- Identify opportunities for improvement and propose changes to optimize services and processes.
- Manage the relationship with external suppliers, providing follow‑up and ensuring compliance with standards.
- Exten...