IT Support Analyst - IT2 (AESES)

Existing Regular Continuing Full-Time (Budget Funded)

Full-time: Yes

Permanent: Yes

Work schedule: 35 Hours/week (Monday to Friday, 8:30 am to 4:30 pm)

Salary: $29.05 to $41.75 per hour ($52,871.00 to $75,985.00 per annum)

Expected Start Date July 13, 2026

840 hours worked

Qualifications

MINIMUM FORMAL EDUCATION/TRAINING:

• Bachelor’s degree in Computer Science or a certificate from a recognized Community College Technology is required.
• ITIL (Information Technology Infrastructure Library) Foundations certification, Help Desk Institute Desktop Support Technician certification preferred.

EXPERIENCE:

• One year of experience working in a desk side/on‑site support environment and working with an IT Service Management tool is required.
• Proficiency in the support of computers, networks, and printers is required.
• Experience in the U of M...