IT Support Administrator

Marmon Technologies India Private Limited, part of Marmon Holdings—backed by Berkshire Hathaway—offers a role focused on making a positive impact on the world through diverse learning and working opportunities.

Join our IT Support team as an IT Support Administrator (L1/L2) to lead frontline service desk responsibilities and intermediate system administration tasks. You will manage incidents, access, endpoint configurations, and support core infrastructure services such as Intune, Azure AD, Windows Server, DNS, DHCP, and backup solutions. This role ensures operational stability, security compliance, and an excellent user experience while collaborating with L3 teams for escalations and root‑cause fixes.

Key Responsibilities

• Respond to user queries via phone, email, chat, and ITSM tools (Jira Service Management or FreshService).
• Log, categorize, and track incidents and requests; ensure SLA compliance.
• Perfo...