IT Specialist

Position Responsibilities

The IT Specialist is responsible for providing technical support and ensuring the smooth operation of IT systems and infrastructure within the agency. In addition to routine IT support, the role includes access to confidential information and providing support services for key organizational functions. This includes participating in investigations alongside the Human Resources Manager, and offering technical support to the Board of Directors, Executive Director and Senior Staff. The IT Specialist oversees the agency’s technology infrastructure, ensuring the secure management of communications and data while upholding confidentiality at all times. This role includes utilizing a support ticketing system to efficiently track, prioritize, and resolve technical support requests, as well as managing agency technology projects. Key responsibilities encompass the management of both cloud and on-premise infrastructure, in addition to diagnosing and resol...