IT Service Desk Analyst

Description

Position at Gateway Casinos Corporate Office

Job Type

Full Time - Contract - 18 months

Salary

$60,057

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

The Position

The IT Service Desk Analyst serves as the first point of contact for support requests by efficiently prioritizing, logging, and performing initial troubleshooting for all incoming inquiries from internal and external users. Communication is handled professionally and courteously via phone and email. This role may require availability to work evenings, nights, and weekends.

Key Responsibilities

• Perform initial troubleshooting of all Gateway applications and websit...