IT Service and Quality Management Specialist

Establish, further develop, and ensure the quality of ITSM processes and tools (ServiceNow) to ensure IT service integration, support collaboration between IT and business, and provide and manage the lifecycle of valuable IT services for the Netzsch Group, also with a focus on the Americas region

Responsibilities

• Operate, plan, and optimize ServiceNow ITOM Discovery and MID Servers
• Develop and maintain discovery schedules, credentials, and patterns
• Monitor, troubleshoot, and improve Discovery and CMDB data quality
• Manage CMDB CI classes, relationships, governance, and lifecycle
• Maintain integrations with monitoring tools, cloud services, APIs, asset management, and HR systems
• Define and maintain KPIs, dashboards, audits, and CMDB compliance processes
• Support and enhance ITSM processes (Incident, Request, Change, Assets, and Knowledge)
• Transla...