IT Production Analyst and Team Lead

Compensation: $75,-85, plus up to 5% bonus, capped at %

Job Summary

The Production Support Analyst is responsible for providing 2nd level support for day to day production support. Collaborates with other functional teams such as Operations, Client Services, Customization and R&D to address issues promptly to maintain business SLA. Leads the Production support team to ensure procedures are followed and the issues are resolved on time with accuracy. Provides great customer service to internal clients and communicates promptly on production issues. In addition, provides analytical data to all stakeholders to share information on production related KPI and trends. This individual should have experience in Ticket resolution system, ability to analyze issues and resolve within the specified SLA’s and providing root cause analysis with
recommendations for improvements.

Primary Responsibilities

Providing in-depth Data Analyti...