IT Operations Manager – Applications

IT Operations – Applications

Oversee and operate IT applications and support services, ensuring compliance with approved procedures, guidelines, and standards.

Your role:

• You will be responsible for overall IT operations and support of maintenance activities according to approved procedures, guidelines and standards.
• You will be responsible for leading the service delivery, for coordination and communication between the vertical organization structure, the application Release train and all participating support teams, including any internal or external service providers.
• You will be responsible for developing and assuring necessary service levels to fulfill operational requirements in all aspects of service delivery processes such as ensuring stable incident handling and meeting SLAs.
• You will be contributing to reasonable Support Agent utilization and driving enablement (e.g. knowledge ramp up).
• You will b...