Job Description
About the Role
We are looking for an IT Operations Helpdesk Support professional to provide technical assistance, troubleshoot IT issues, and support our internal team in resolving operational challenges. You will be the first point of contact for technical support, system administration, and IT infrastructure maintenance , ensuring that our teams operate efficiently.
Key Responsibilities- Provide first-line technical support to employees, resolving IT-related issues efficiently.
- Troubleshoot hardware, software, and network-related problems , ensuring minimal disruption to operations.
- Manage IT assets , including software licenses, VPN access, and cloud-based services.
- Monitor system performance and escalate issues as needed.
- Ensure security compliance by enforcing IT policies, access controls, and best practices.
- Support onboarding and offbo...