Job Description
Enhance IT systems reliability with an IT Operations Analyst IV role at a leading Technology Solutions firm in Toronto, Ontario. Deliver high-quality support for applications and systems while minimizing operational risks.
In this senior analyst position, you will leverage 3-5 years of relevant experience to manage application/system availability and improve production environment stability. Collaborate with key stakeholders on deployments, troubleshoot production issues, and ensure client satisfaction through effective incident management.
Key Responsibilities
- Provide service application/system availability and risk mitigation
- Manage incidents, ensuring timely resolution of service outages
- Collaborate closely on packaging and releasing new applications
- Continuously optimize the stability of the production environment
- Support development and testing of disaster recovery plans <...