Pathway Communications
IT Manager for Service Excellence and Business Growth
Job Description
Shape the future of IT service delivery as a proactive IT Manager. Guide 24/7 operations and build high-performing teams while focusing on client success and continuous service improvement.
As an IT Manager, you will take ownership of service delivery for external clients. Your role involves leading client onboarding processes and reporting on key performance indicators to ensure optimal service experiences. With extensive experience in ITIL and service desk management, your expertise will directly influence business growth and client satisfaction.
Key Responsibilities:
• Manage all aspects of 24/7 contact center operations
• Lead the client onboarding process and project execution
• Oversee Windows Server and Microsoft 365 environments
• Develop and mentor service desk teams for high performance
• Report and track delivery metrics to measure success
Requirements:
• Bachelor's degree in IT or Computer Science
• 5+ years managing service delivery for client...
As an IT Manager, you will take ownership of service delivery for external clients. Your role involves leading client onboarding processes and reporting on key performance indicators to ensure optimal service experiences. With extensive experience in ITIL and service desk management, your expertise will directly influence business growth and client satisfaction.
Key Responsibilities:
• Manage all aspects of 24/7 contact center operations
• Lead the client onboarding process and project execution
• Oversee Windows Server and Microsoft 365 environments
• Develop and mentor service desk teams for high performance
• Report and track delivery metrics to measure success
Requirements:
• Bachelor's degree in IT or Computer Science
• 5+ years managing service delivery for client...