Link-Worldwide
IT Helpdesk Support (Mexico) (Polanco)
Job Description
Duties and Responsibilities
- Provides intermediate-level support to end-users for Windows Users (Active Directory).
- Windows Support.
- VoIP Support
- Office365 & Exchange online Support.
- Conducts support and troubleshooting for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Printers, etc.
- Interacts with Network Services, Server Services, Security Administration, and Planning/Compliance to identify and correct core problems
- Simulates or recreates user problems to resolve operating difficulties
- Maintains System Utilization Reports and works with On-Time Performance to monitor and report Technology related
- Tracks System outages on a daily basis
- Maintains Help Desk Knowledge Base and interacts with technicians to keep the information accurate
- Provides training and guidance to less experienced team members
- Handles problems that other team membe...